“ When you’ve conducted enough real estate business, the process can become so routine that many Realtors lose sight of what it’s like for someone who’s going through it for the first time. For some clients, it can be an emotional rollercoaster ride from start to finish. I never forgot that, and I train my agents to be constantly mindful of that fact. Maintaining that level of empathy is one of the most important keys to being a successful agent. ”